Returns & Cancellations
When we receive your order, we get to work on it right away. This means that once we receive your
order, changes and cancellations are not always possible. If you need to cancel or change your order,
please contact us right away.
Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it
will then fall under our refused shipment policy, where round-trip shipping costs will be
deducted from your refund.
Please note that due to COVID-19 we have had to put certain restrictions on returns of some items for safety. Please contact us with any questions related to specific return questions.
We have an easy 30 day return policy for small accessory items. For larger items, such as furniture and
lighting, we do not accept returns. We are happy to work closely with you to help ensure you will be thrilled with
the products you receive. And if the item is defective or damaged when you receive it, we will gladly replace or
repair it at our cost. Please read “What if my order arrives damaged?” under our policies to learn more about
how to handle these types of situations.
How do I return an item?
To return a small accessory, simply send it back to us using your preferred shipping method.
If you are unsure whether or not your order is eligible for return, please contact us at firstname.lastname@example.org.
All Returns must be in new unused condition.
When sending us a return, please include your Order # in or on the package in an obvious location.
You are responsible for shipping the item back to us in a way that ensures the merchandise will not be
damaged in transit. You can also send an email to email@example.com so we know to expect
Please include “Attn: Return Dept.” on the package and ship it to this address:
The Century House
3029 University Avenue
Madison, WI 53705
Refunds & Policies for Returned Items
Items must be unused, in their original condition, and in their original packaging. If we receive a returned item
that shows signs of wear or use, a restocking fee will apply.
- The return must be within 30 days of receiving the item.
- Once we receive your return, please allow 1-2 weeks for processing. Refunds are made in the
same form as the original payment or by store credit. If your returned product is in its
original condition and packaging, you will be refunded the full purchase price of the item less any shipping costs incurred by us.
- If the return is not due to damaged merchandise, you are responsible for shipping the returned
item to us.
Items that cannot be returned
- Special Order items
- Furniture and Lighting
- Bedding, Pillows and Mattresses
- Gift cards are non-returnable and non-refundable.
- We cannot accept returns on items damaged through normal wear and tear.
Please keep in mind that some policies may be different in our stores.
For more Information on Shipping and Deliveries, please click here.