Returns & Cancellations
When we receive your order, we get to work on it right away. This means that once we receive your
order, changes and cancellations are not always possible. If you need to cancel or change your order,
please contact us right away.
Please keep in mind that once an order has shipped, it cannot be canceled. If you refuse an order, it
will then fall under our refused shipment policy, where round-trip shipping costs will be
deducted from your refund.
We want you to be happy with your order and your experience shopping at The Century House!
That said, we completely understand that keeping the return process simple is part of that enjoyable
shopping experience. We have an easy 30 day return policy for most items. Some exclusions apply
and are discussed below.
How do I return an item?
To return an item, simply send it back to us using your preferred shipping method. Please include your
Order # in or on the package in an obvious location. You are responsible for shipping the item back to us
in a way that ensures the merchandise will not be damaged in transit. You can also send an email to
firstname.lastname@example.org so we know to expect your package.
Please include “Attn: Return Dept.” on the package and ship it to this address:
The Century House
3029 University Avenue
Madison, WI 53705
Furniture & Large Items
Before returning a furniture item, please contact The Century House to obtain return instructions.
Refunds & Policies for Returned Items
Items must be unused, in their original condition, and in their original packaging. If we receive a returned item
that shows signs of wear or use, a restocking fee will apply.
- The return must be within 30 days of receiving the item.
- Once we receive your return, please allow 1-2 weeks for processing. Refunds are made in the
same form as the original payment or by store credit. If your returned product is in its
original condition and packaging, you will be refunded the full purchase price of the item less any shipping costs incurred by us.
- If the return is not due to damaged merchandise, you are responsible for shipping the returned
item to us.
Items that cannot be returned
- Special Order items (This may or may not be noted on the product page. We will contact you to confirm
your order and let you know that it is a non-returnable special order item before processing the order).
- Bedding, Pillows and Mattresses
- Gift cards are non-returnable and non-refundable.
- We cannot accept returns on items damaged through normal wear and tear.
Please keep in mind that some policies may be different in our stores.
For more Information on Shipping and Deliveries, please click here.